Outcome versus process value in service delivery

The Process Pattern of Value Co-creation in Healthcare Service Ecosystem

Abstract Background: Having an inclusive approach and explaining involvement practices and the roles played by the actors in healthcare ecosystems is a critical factor in healthcare industry. The aim of this study was to design the process pattern of value co-creation in the healthcare ecosystem. Methods: This study was practical in terms of the goal, and descriptive-survey with a two-staged ...

A Value-Oriented Iterative Service Modeling Process

In order to help service designers build high-quality service models quickly and accurately, this paper presents a value-oriented iterative service modeling process. This modeling process combines service business perspective and service value perspective together, and it is executed interactively between service model space and service value space, simultaneously, some value-awareness activiti...

THE VALUE OF INTERMEDIARIES IN E-GOVERNMENT SERVICE DELIVERY Introduction

THE VALUE OF INTERMEDIARIES IN E-GOVERNMENT SERVICE DELIVERY Introduction

Managing Process Assets in a Global IT Service Delivery Environment

At IBM, we recognize that our processes are our business. This is especially true in the area of IT Delivery where we have long been focused on the management and reuse of process assets. The current economic climate and advances in technology are rapidly driving IT Delivery to a truly global model. This transition greatly expands the scope of the process assets which need to be managed at a gl...